Complaints and Customer Resolution

We understand that you could be dissatisfied with our organisation, our products and services, or the complaints handling process itself.  We take all our customer’s concerns seriously.

Contact the Complaints and Customer Resolution Service by post, phone, fax or email:

Complaints and Customer Resolution Service
Combined Life Insurance Company of Australia Limited
GPO Box 4065
Sydney NSW 2001
P + 61 2 9335 3200
F + 61 2 9335 3411
E complaints.AU@chubb.com

The Complaints and Customer Resolution Service is committed to reviewing complaints objectively, fairly and efficiently.

You may also contact the Australian Financial Complaints Authority (AFCA) at any time:

Australian Financial Complaints Authority
GPO Box 3
Melbourne VIC 3001
P 1800 931 678 (free call)
F + 61 3 9613 6399
E info@afca.org.au
W www.afca.org.au

Time limits may apply to complain to AFCA and so you should act promptly or otherwise consult the AFCA website to find out if or when the time limit relevant to your circumstances expires.